Solution Consultant (Consumer IT)

Solution Consultant (Consumer IT)

As a Solution Consultant in the Consumer Account & Relocation Services (CARS) team at PostNL, you will help elevate our Consumer Account and related services to the next level. You will translate business needs into smart IT solutions and collaborate closely with various specialists within and around the team. 

Why Choose PostNL as a Solution Consultant? 

Visible Work:
You will help improve the quality of our Digital Consumer Account and Receiver Services. 
Challenge:
You will tackle complex issues and develop IT solutions that lead to more efficient and effective use of our resources. 
Collaboration:
You will act as a bridge between business and IT, working closely with developers, agile teams, the business, and the product owner. 
Development:
Take advantage of training, knowledge-sharing sessions, and growth opportunities within PostNL. 
Flexibility:
Enjoy a hybrid work model and decide where and when you work. Our modern office in The Hague is always available. 

Your Role 

In this role, you will be part of an agile team focused on our Online Account & Receiver Services, used daily by millions of consumers. Through a PostNL Consumer Account, users can directly manage their data and preferences—such as setting delivery preferences to determine where and when they receive parcels, as well as how they wish to be contacted. 
Additionally, the team is responsible for various consumer services, including managing relocations, forwarding mail when moving house or during temporary absences, and collaborating with PostNL’s commercial department. This collaboration allows our business customers to update consumer relocation details directly in their systems. 
You have a strong solution-oriented mindset and understand the challenges faced by both developers and the business. You will translate business requirements into sustainable IT solutions and create clear assignments for developers. Alongside this, you ensure proper alignment between IT and business, actively contributing new ideas and driving continual improvements. 
Leveraging your SAFe/Agile expertise, you will work efficiently with other Solution Consultants and help teams grow further. You excel at stakeholder management and know how to prioritize tasks for the best possible results. You will work in a hybrid environment—part of the team on-site, part of it online—and the working language is English. The team meets weekly. 

Your Colleagues 

You will join an agile team within the Business IT Digital Consumer department, which is responsible for our digital touchpoints for consumers. This team comprises solution consultants, developers, QA specialists, and IT experts who jointly ensure a reliable and rapidly evolving product. The atmosphere is informal yet results-oriented, focusing on collaboration and innovation. 

What We Offer 

You will work on meaningful and innovative projects used by consumers across the Netherlands. PostNL aims to become the logistics e-commerce platform of the future—smarter, faster, and better at delivering special moments. Your mindset and our challenges will come together here, backed by an attractive benefits package: 

• Competitive Salary: €4.521,- to €6.402,- gross per month (scale 11) for a 37-hour workweek. 
• Hybrid & Flexible Working: Arrange your working hours and location. If you work from home two days or more per week, you receive a net allowance of €45 per month. 
• Time Off & Compensation: 8% holiday allowance and 25 vacation days (full-time). 
• Travel Allowance: For commuting to and from the office. 
• Pension Scheme: A solid pension plan through the PostNL pension fund. 
• Company Resources: Laptop, smartphone, and contribution to travel expenses. 
• Modern Office Location: Based in The Hague, with excellent public transport links. 
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What You Bring 

You are analytically strong and can seamlessly switch between business and IT. With your experience in Consumer Accounts, you easily translate complex issues into concrete IT solutions. 

• A Bachelor’s or Master’s degree (HBO/WO). 
• At least 3 years of experience in a similar role. 
• Experience or affinity with software development. 
• Experience with CIAM solutions. 
• Knowledge of SAFe/Agile working (preferred).

Ready to join our team? Apply now as a Solution Consultant (Consumer IT) in our CARS team and help millions of consumers manage their PostNL account and services more smoothly every day. We look forward to meeting you!