Customer Implementation Manager - Spring Europe

•    Grade 10 or 11
•    The Hague
•    39.25 hours per week

“Join us as a Customer Implementation Manager at Spring Europe and make a real difference in the world of international logistics.”

This is why choose this role as Customer Implementation Manager at Spring Europe:
Impactful work: Your role will directly contribute to international logistics and e-commerce in our fastest growing business unit CBS.
Challenge: Work in a dynamic and competitive environment, leading complex and evolving customer implementations with precision and flexibility
Atmosphere: Join a growth-minded, ambitious, and international multidisciplinary team.
Freedom: Flexible working environment with room for initiative.
Responsibility: Own and drive customer implementations with a Fulfillment focus to power the Panorama project and double our European parcel volume.
Development opportunities: Grow within PostNL – CBS and expand your expertise in international e-commerce logistics.

This is your role
Spring Europe, part of PostNL Cross Border Solutions, connects businesses and consumers worldwide with smart shipping solutions. In a rapidly evolving market, we aim to strengthen and expand our competitive position. As Customer Implementation Manager Fulfilment for Spring Europe, you will lead the end-to-end onboarding of new Fulfilment customers, balancing customer demands with functional solutions and driving the success of our emerging Spring Fulfilment product.

You will:

• Lead the End-to-End setup process for new fulfillment clients, ensuring clear understanding and implementation of their requirements, monitoring go-live performance, and executing a smooth handover to the operational team(s).
• Meet with customers and serve as the main point of contact during onboarding, addressing concerns and aligning services with customer expectations.
• Plan and manage timelines, coordinate internal teams, and ensure smooth execution of customer implementation project.
• Own the customer onboarding process, ensuring all changes are clearly documented and communicated to stakeholders.
• Identify and communicate improvements to the fulfilment process within a multifunctional team, prioritizing customer experience and operational efficiency.
• Work closely with sales, IT, logistics, and operations teams to ensure seamless service delivery and continuous process improvement.

You will be part of a complex stakeholder network across Europe, North America, and Asia and work closely with both internal teams and external partners.

These are your colleagues
You will be part of the Cross Border Solutions (CBS) business unit, which provides international delivery solutions for businesses worldwide. CBS operates in over 190 countries and has 1,200 employees spread across 13 global offices, including headquarters in The Hague and Hoofddorp. You will collaborate closely with teams in Product Management, Operations, IT, Customer Service,  and finance.

This is what we offer you

• At PostNL, we ensure you have the tools and benefits to excel in your role.
• A position in scale 10/11 (depending on previous experience/competencies).
• A 39.25 hours working week.
• 25 vacation days and 8% holiday allowance (on a full-time basis).
• A strong pension scheme through PostNL.
• Hybrid working options with flexibility in office and remote work.
• Opportunities for professional growth through training and education

This is what you bring:

• A Bachelor’s or Master’s degree
• At least 5 years of experience in a logistics environment
• Commercial experience to help shape customised logistical solutions
• A strong understanding of the logistics industry, trends and systems
• Customer facing experience
• Interest in operational, IT  and logistics processes
• Excellent written and spoken English, and preferably another language
• Strong interpersonal, communication and presentation skills at all levels
• A customer-focused mindset and ability to translate needs into practical solutions
• Flexibility, problem-solving attitude, and ability to connect across teams

If you have any questions about this vacancy, please contact the Corporate Recruiter, Thijs Nielen at thijs.nielen@postnl.nl or +31(0)6 83222035.